@nelarabi @BKC_ If you are experiencing a delay with the delivery of your promotional Keyboard Cover, then I recommend reaching out to the Promotions Team directly on firstname.lastname@example.org by phone at 03300 545 396 (UK) or 1 800 851 987(ROI), where an advisor will be able to look into this for you. I understand that you have been in touch recently, however they are best placed to provide an update on the progress of your claim. In the meantime, please us the Track My Claim feature on our website by following the link below, clicking on the relevant region, and checking the tabs at the top of the page.
I'm in the same boat as you (and others it seems). The tracking is useless - there have been no updates on my claim for over a month.
This may be a supply issue, but at least update our claim details or send us an email to tell us that!
Just spoke to support and they confirmed that the Tab S8 Ultra Keyboard case is in huge demand and they are behind in their shipping of promotional items because of this. They also said it shouldn't be too long before they are sent out, but who knows!