I have spent three hours on the phone today trying to get this resolved. I ordered a Samsung S7 keyboard cover back in April 2021 but when I snapped the keyboard to the tablet today it wouldn't align and I saw that there was a defect. Samsung technicians say that I am due a replacement under UK law, but the shop team refuse to help me because they don't have the ability to help. I have gone round and round in circles. I don't know what to do. Nobody at Samsung seems willing to help me. I have autism and I am just feeling so stressed. It's been three months, the keyboard cover should last longer than that. Online Samsung says if there's a defect and it's after 28 days to ring a specific number to get a repair, replacement or refund and I ring that number and go round in circles as mentioned above.
Any help on what to do would be appreciated.
Many thanks
