I had the exact same. made an order in March - said about estimated points but nothing come through yet and I had the same email with 0 points showing.
@Obsydian @Dan14514: If you were logged in to your Samsung Account at the purchase stage, then the reward points will be credited to your account within 28 days of the delivery date. To find out more, please check out the link below.
New Samsung Rewards | How to Earn Points | Samsung UK
I was awarded points in july (50,000) and they were taken away in September. Don't know why, cant contact anyone. My chat with a real agent (?) was closed after an hour of nothing from them. Next will be Twitter! I am not impressed by Samsung customer services!