Hey @RobCharles1981! Was the Tab used by anyone before it was sold? If there was a Google Account previously on the Tab that wasn't successfully removed before performing a Reset, the Tab will only accept the details of this Account when setting up for security purposes.
If there was a Google Account on the Tab, it would need to have been removed separately before a Reset took place to completely remove it, @RobCharles1981. This is due to Google's security lock, which will require the same log in details for the previous Account upon booting up. If it won't allow her access to the Tab when setting up due to incorrect Google Account details, this will most likely be the cause.
Do you know what happens when she tries to enter her Account details, such as what the error message says, and where in the Tab this is happening- such as in a specific app, or in Settings?
No worries, the Community will always be here to help!
A Reset doesn't remove the Google Account if it wasn't already removed, I'm afraid. You can read more about this here, under 'Removing Google Factory Reset Protection': https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device...
Unfortunately, the links are showing a 404 error for me, could you please doublecheck the link or add them to your comment? You can add photos by clicking the camera icon in the text box. 🙂
