Samsung Galaxy Tab S8 - Facial Recognition Causing Crash

[ShadowIT]

Whenever I go to set up facial recognition, it crashes the tablet and restarts. This includes trying to set it up from start-up. I have tried setting it up fully and then setting up facial recognition and have the same issue. I have performed multiple factory resets and applied all updates I can find with no luck.

[Members_CfpMq2m]

I am having the same problem, just received a new tablet from Samsung as a fix....exactly the same issue. It must be a software issue

[sandeep yendamuri94]

I got my S8 delivered today. I too have the same issue. 

[Members_6DL9sMw]

I have the same problem, Samsung needs to recognize this as a bug!

[ShadowIT]

Okay I'm glad a few people have the same problem, how do we escalate this? 

[Members_IFu7Ln5]

Me too!

[Corpsegrinder]

Same here. Just received my Tab S8 (from Samsung.com) on Wed 06/08/22. Every time I try to set up facial recognition the tablet crashes.

[Ljd0511]

Same here...  has there been an update? Just got mine today from samsung.com

[sandeep yendamuri94 · Accepted solution]

Good News! The issue resolved after installing the new software update!!

[Msnow24]

I am still having the same problem even after the recent update