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Samsung Galaxy Tab S5e won't connect to external Seagate hard drive

(Topic created on: 21-07-2020 06:28 PM)
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KamilaTM
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Tis is new tablet I bought on Sunday. 

So far it is working great apart from being unable to connect it via OTG USB C cable to my Seagate external haddrive. 

I know the hard drive is fine as I am able to connect it to my Huawei P20 pro phone without any issues.

When trying to connect it was giving me error about formating the hard drive... but the haddrive is ok... as it is working on my Huawei mobile. I installed File Commander - no errors now, but it is still not showing in File Commander (it is where I can see it in Huawei). 

I contacted Sumsung helpdesk, they told me to clear cache for usb settings... I did it and restarted tab - still same problem. 

They told me it is otg usb compatible... so why it is not working?

Anyone able to help?

 

Thanks.
Kamila 

 

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