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Original topic:

S9 Ultra - Fingerprint scanner

(Topic created on: a week ago)
tazisdylan
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Been trying to set up the fingerprint biometrics for security/lock screen access, etc today and it keeps giving me the 'fingerprint operation cancelled' error message at 100% of fingerprint scanning.

I have tried several options including updating all Samsung apps and safe mode boot.  I do not have any screen protectors installed.  I have the same issue when trying to set up the facial recognition too, so I am wondering if this is a software/permissions issue>

Assistance would be appreciated as currently having to suffice with just  a PIN code.

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2 REPLIES 2
tsprks
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I'm having the exact same issue. I've also taken the step of doing a factory reset and still cannot get it to do any biometrics.

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tazisdylan
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Mine has been returned as tech support could not resolve the issue which included a factory reset. 

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