S8 Ultra tablet Guest User not saving settings

MickNottm · ‎19-11-2022

I've just got Samsung S8 Ultra tablet.
I've added Guest User, put about 10 apps on. Set lots of stuff up.
I've gone into main account, then back into Guest User & all the apps & settings I did have disappeared.
Does the S8 not save Guest settings once we have logged out?
Why do Samsung phone staff constantly cut you off when they don't know the answer?

TessM · ‎19-11-2022

Hi @MickNottm ,

I would love to help you with this. I have tested this now on the office Tab S8+ and the apps are not being deleted when you set a user profile on the tab. Would you be able to test this and see if the issue persists?

MickNottm · ‎26-11-2022

I didn't say that, I've said when I set a GUEST User.
I've set a Restricted User profile & the apps do stay there.

TessM · ‎26-11-2022

Hi @MickNottm ,

I haven't said that you did, sorry if this looked like that. It seems that Guest user are set for one access time so every time that this close the data there get deleted. If you would like to keep the user settings and apps, you will need to create a User profile.

MickNottm · ‎27-11-2022

Ok thanks Tess. Samsung should know that then as they didn't on the phone and didn't ring me back.