Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

S6 Lite

(Topic created on: 29-01-2023 10:10 AM)
527 Views
Groggle
Journeyman
Options
Hi
My s6 lite has recently started turning the screen off then back on. If I was using an app or viewing a Web page it always goes back to the home page and I normally have to restart the s6 otherwise it closes the app or Web page straight away. Is this a common problem.
Software is v4.1.1 & Android 12.
Regards
0 Likes
3 REPLIES 3
AndrewL
Moderator
Moderator
Options

@Groggle: Can you check to see if your tablet is up to date by heading to Settings > Software update > Download and install, followed by Settings > Biometrics and security > Security update? Furthermore, head to Settings > Battery and device care > Memory > Clean now, then press the Volume Down and Side Keys together for around 10 seconds until the tablet vibrates and restarts. 

If the issue persists, try restarting the device in Safe Mode, as this will disable all third party apps and help to determine if the problem is stemming from an external source. To enter Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode. 

Monitor the performance for a few hours, depending on the frequency of the issue. If you notice an improvement, restart the tablet as you would normally and uninstall any applications you have added since you first encountered the problem. Let me know how you get on. 

0 Likes
Groggle
Journeyman
Options
Hi
Thanks for help.
Did not do a safe restart but does seem OK at the moment. Will see how it goes. All software & security is up to date.
Regards
Alan
Groggle
Journeyman
Options
All good now. Thanks for your help.
Have a good 2023
0 Likes