Since applying the March21 update that came out yesterday the Tab S 5e no longer detects my Vodafone SIM, and seems stuck in loop asking for Samsung Account to be verified.
Tried check for software update in case fix available, but even that fails with unknown error and says to restart tab. [already done].
Wonder if there is a way back to Ui 3.0?
Solved! Go to Solution.
I have same issue but use Virgin Media Sim. I cant do a hard reset as it just keeps asking me to login to my Samsung account. When I do enter username and password it goes to the terms and conditions which i accept and asks for password again but doesn't do anything. It wont sign in either to the Galaxy Store doing same thing so i'm in a bit of limbo at present.
Yep me too on EE so not sure how to do a factory reset. I've even been into my Samsung account and have cleared all devices and tried to sign in to the account but the terms and conditions page appears then re-login again.its using battery for fun right now too. Also when you go into software version it doesn't even display the latest update.
Also does anyone know how to do a factory reset without having to sign into their samsung account as that's not letting me log in, with the same issues as everyone in the thread ie you highlight terms and conditions then nothing.
Finally i would be grateful if somebody could point me in the right direction of samsung support, I it via phone or chat. Sorry guys newbie here. Thanks in advance
So Here is a plan I used:
Back up your data to an installed memory card, this took about 10 minutes from the settings menu.
Ensure you know all your passwords and how to recover from a new app. My main issue is that I do a lot of internet banking from my tablet. I had to go to the M&S bank page, follow their process, get a code then phone M&S bank. The latter being the issue though did get someone in the UK rather than the Philippines on third attempt.
For resetting to factory settings, turn off tablet after ensuring it has a good charge. Switch on using power and volume button pressed for about 5 seconds. You will then get a menu that you can scroll on till you get to factory reset. Select this and follow the onscreen instructions. Tablet will then update to the latest version that caused the issue in the first place.
Then its a case of reactivating all the password protected apps you use.
Hopefully this will resolve the issue and get you back to full use of your tablet.