Yes same problem I claimed 27th August validated and then nothing. I wrote to customer service last week via email. No reply. So I even phoned them. I was told that I am on the list for dispatch but she couldn't tell me when. Meanwhile I noticed the keyboard with cover has reduced in price on Amazon but sold out.
It's frustrating that in this day and age it should take so long. I'm imagining this wee guy with a donkey and a cart making his way to Europe with hundreds of tablet cases. 😆