Hey @Liz631 ,
Microsoft has on their Hotmail email accounts activated two-step verification, which means that if you try to add your account onto your embedded email application it will fail to connect correctly. The way to resolve this is by either switching off two-step verification on the Hotmail account or by creating an app password through Microsoft. Here is the link to Microsoft’s support page on how to remove the two-step verification: https://support.microsoft.com/en-gb/help/12408/microsoft-account-about-two-step-verification. Please contact the email provider if you need any further assistance.
