28-07-2021 03:25 PM
Hi, I have a new A7 tablet which tells me that the software is upto date and both prime and Netflix apps are upto date. But both won't play downloaded videos. I have force stopped the apps, cleared cache and data, uninstall, reinstalled, several times and the problem persists. I have excluded both apps from battery optimisation. Any ideas?
28-07-2021 05:47 PM
28-07-2021 07:01 PM
Hey @sub5mango
What exactly occurs when you try to play the videos? Is there enough storage on your tablet for the videos to play? Is your tablet running slow?
28-07-2021 07:19 PM - last edited 28-07-2021 07:20 PM
They give me error messages and then prime app crashes. Netflix keeps working apart from the downloads. I have raised the issue with both Netflix and amazon both can't find a problem with my accounts and since it doesn't happen on my old Asus tablet it suggests a Samsung problem. Also the fact that it happens to both suggests a Samsung problem. My tablet isn't slow and I have loads of space 37gb unused out of 64gb.
28-07-2021 07:22 PM - last edited 28-07-2021 07:22 PM
Please see my reply below, I'm not sure if I replied directly to you comment, but I meant to.
28-07-2021 08:32 PM
Not to worry, I received a notification once you replied! But as for the error message, could you please share this message? What did it mention?
11-03-2023 03:15 PM