06-11-2020 05:12 PM
06-11-2020 05:43 PM
Hey @TC68 ,
not to worry, we are here to help. Can you tell us if this is happening with a particular Wi-Fi connection or with all of them? If this is happening with a particular network, we would like you to forget the connection to the Wi-Fi and then re-connect again. Try rebooting your device and put the device in safe mode to see if a third party app may be causing the issue. Please follow these steps to put your device into Safe mode: Turn off your device > Power on your device normally > As soon as you see the Samsung logo, hold the volume down key > Keep hold of the volume down key until you’re onto the home screen > Safe mode will be indicated in the bottom left corner in a small black bar. Are you able to connect to this network while the phone is performing in this mode?