My S2 tab has suddley stopped play videos on Youtube and Facebook. Any ideas?

[Paul70a]

My 5ablet has suddenly stopped playing videos from YouTube and Facebook. Does anyone know why, and how I can resolve this please? 

[ChelseaH]

Hey Paul!

I'd have a melt down if videos stopped playing on Facebook, I only spend half my life scrolling through them!

Anyway, I'd probably make sure both the apps are fully up to date. If they are, check to make sure you have a strong internet or mobile data connection and clear the cache for the apps. To do this, you can head to Settings > Apps > Youtube/Facebook > Storage > Clear Cache.

Let me know if this helps.

[Paul70a]

Thanks for your help, much appreciated.  Unfortunately it didn't work, 😭

[ChelseaH · Accepted solution]

@Paul70a We have some stubborn apps here then!

I'm going to offer some peak tech support now... have you tried turning it off and on again? Simple, I know. It fixes so many problems though! You could also try force stopping the apps, or uninstalling and reinstalling them?

[Paul70a]

You genius.... restarted and it solved the issue. Can't believe I didn't do that in the 1st place, 🤣

[ChelseaH]

Honestly, it's a go to troubleshooting step! A fresh little restart for the Tab can do a world of difference.

Happy to help

[CarlH]

Top troubleshooting steps there, @ChelseaH........