09-03-2023 09:21 AM in
09-03-2023 01:27 PM in
Hi, @AndreescuD. I appreciate that your apps crashing shortly after playing media is less than ideal, and I can imagine that it's frustrating to be clearing the app cache as often as you do.
Have you had the opportunity to go through all of the steps listed in the guide below?:
Please let me know whether following these steps enables you to play media on your Tab S8 Ultra the way you would expect.
09-03-2023 01:40 PM in
09-03-2023 01:44 PM in
That's extremely unusual, @AndreescuD, and I expected that the steps provided would have helped - as, even though the media apps weren't crashing, it is typical for those steps to get them performing as they should do. It's particularly surprising that a Factory reset has not worked for you.
If you haven't already done so, I'd recommend submitting an Error report, so that our developers can take a closer look at this:
09-03-2023 02:45 PM in
Ah, OK, I see. The guide had a Factory reset listed as one of the last steps, but I appreciate that you may not have seen this. Before submitting an Error report, I think it would be a good idea to back up your data and perform a Factory reset on your Tab S8 Ultra, @AndreescuD:
After performing the Factory reset, please check to see whether the media plays as it should. If the issue persists, I would suggest that submitting an Error report would be a great next step.
09-03-2023 02:53 PM in
09-03-2023 03:09 PM in
Certainly. I appreciate that you'd prefer not to perform the Factory reset at the moment, @AndreescuD. My feeling was that performing that particular step would get you up and running very quickly (without needing to wait for a response).
If you'd prefer to submit the Error report first, the developers will get back to you at the first available opportunity.
Please let me know how you get on.
09-03-2023 04:54 PM in
@AndreescuD Some other advice before resorting to Factory Reset though sometimes this is necessary. Appreciate that not all may be relevant to your situation.
Have you tried unpairing and connecting again? Firstly check that no power Saving Mode is enabled. Could also try resetting the Network Connections, General Management-reset- reset Network Connections. If not solved Go to Apps-Show system Apps-Bluetooth -Storage and clear Data/Cache .
If to no avail clearing the cache partition can help. Follow these steps:
1. Turn off the device.
2. May need to connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release all three keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .