09-06-2024 07:40 PM
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Hello. I have just bought an A9 tablet, having been using my old Tab A previously. When I load an SD card which contains TV programmes from my old tablet, they don’t appear on the A9. I look on the storage & they appear to show in “Other files”, but I’m unable to access them.
I’ve put the SD card back in the old tablet & they still work on there.
Is there anything I can do to make these files accessible on my new A9?
Thank you.
09-06-2024 07:49 PM
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Does this help at all?
https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-when-your-device-does-not-dete....
09-06-2024 07:57 PM
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Thank you, but my device does recognise the SD card. The issue is that it doesn’t show a lot of the files on there, although when I go to the “manage storage” tab, they are in “other files”.
I’m unable to access these files which are mostly mp4s.
Thank you.
09-06-2024 07:59 PM
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09-06-2024 08:00 PM
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Press and hold the power button until the power off screen appears on your device
Press and hold the Power off icon until the Safe mode option is displayed
Tap Safe mode
Your device will reboot and start in safe mode
Check to see if your SD card is recognised
If your SD card is recognised, then it is likely that a third-party app is the issue. Restart your device and try uninstalling the most recent app downloaded onto your phone
