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Original topic:

I have a Galaxy Tab S4 need help wih videos

(Topic created on: 14/10/19 22:25)
kookie66
Apprentice
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Tablets

I have the Galaxy Tab S4  Model Number: SM-T837RZKAUSC.

I have been trying to put videos on it (or a micro sd card) without much luck.

I have several conversion programs. 

The new, updated ones, have the Samsung tablets listed.

When I click on them and convert a video the way it says to, the video won't play on the tablet.

I have tried MKV and MP4's and neither will work.

Can anyone tell me how to convert a video so it can be used on my tablet?

I would appreciate any help.

Thank you

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18 REPLIES 18
kookie66
Apprentice
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what do I put in the line of email or name to send it (share it) to?

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Cassidy007
Superuser I
Superuser I
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@kookie66 

It will be something like " Share it with people that got the link"

You have to share the file and give us the link to access to it.
I try to translate in English but not sure of exact terms

Step 1Step 1Step 2Step 2Step 3Step 3Step 4Step 4

Si votre problème est résolu suite à ma réponse ,  veuillez l'accepter comme solution . Merci
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Cassidy007
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Hi @kookie66 , i don't know why but your movie just play in the video player . It don't play in VLC and that is surprising me...Video playerVideo playerVideo player versionVideo player version

Si votre problème est résolu suite à ma réponse ,  veuillez l'accepter comme solution . Merci
kookie66
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As I stated before, it plays fine on PC wth VLC (or any other player), through the USB port on my tv, or Bluray player.

But, on the tablet or cell phone, it starts playing fine and a few minutes later, it won't play.

I am confused.  I just don't understand why this is happening.  They played fine on my old Samsung Tab A tablet.

It doesn't always play with the built in video player either.

Do you think you can figure out why this is happening?

I really appreciate the help you have given me.

AntS
Moderator
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Hmmm... :thinking-face:

 

Just to clarify: @Cassidy007 , when you play a video that @kookie66 has sent you, it only plays in your tablet's stock video player but will not play at all in the VLC app on your tablet?

 

Also, I found this oddity about granting storage permission or uninstalling updates on Google+: https://blog.fonepaw.com/cant-play-videos-android.html 


Cassidy007
Superuser I
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@AntS Just to clarify: @Cassidy007 , when you play a video that @kookie66 has sent you, it only plays in your tablet's stock video player but will not play at all in the VLC app on your tablet?

Right, this is why i asked you

 

 

Si votre problème est résolu suite à ma réponse ,  veuillez l'accepter comme solution . Merci
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kookie66
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It is my tablet we are talking about.

One of the problems is that, when I download a video onto the tablet, sometimes it plays right at first, but after an hour or a day, it won't play, again.

What is the probelm?

I never had this kind of problem with my Galaxy Tab A, so why am Ihaving such a problem with this Galaxy Tab S4?

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Cassidy007
Superuser I
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@kookie66 

 

Samething  on my side, works OK on my Tab A 2016 but not on the Tab S4 since the last update. 

 

 

Si votre problème est résolu suite à ma réponse ,  veuillez l'accepter comme solution . Merci
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AntS
Moderator
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It's definitely a weird one. I'm assuming it's happening in Safe Mode too?

 

If so - and it's only a guess - but it may be some kind of DRM issue in relation to the newer firmware version for the media playback for some files. (Codecs and the like shouldn't be the problem if the files are being converted and/or using VLC; and if other media of the same file types are playing fine on the device.)

 

I know that both you @kookie66 and @Cassidy007 are based in North America, but if you're able, it may be worth sending an error report with log files via the Members app  immediately after it happens so your local software teams can more closely analyse the issue. Or perhaps visit your nearest Samsung Support centre to see what diagnostic info they can get. 


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