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Original topic:

I have a Galaxy Tab S4 need help wih videos

(Topic created on: 13/10/19 05:15)
kookie66
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I have the Galaxy Tab S4  Model Number: SM-T837RZKAUSC.

I have been trying to put videos on it (or a micro sd card) without much luck.

I have several conversion programs. 

The new, updated ones, have the Samsung tablets listed.

When I click on them and convert a video the way it says to, the video won't play on the tablet.

I have tried MKV and MP4's and neither will work.

Can anyone tell me how to convert a video so it can be used on my tablet?

I would appreciate any help.

Thank you

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18 REPLIES 18
Cassidy007
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Hi @kookie66 , did you try to see your videos with VLC for Android from Google PLay Store ? This is so far the better applications for all kinds of videos or music..

VLC for AndroidVLC for Android

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kookie66
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I downloaded the VLC for android and it did help alot, however, there are still some videos that won't run.

When I try to run them they say there are no  minutes (on screen it would show 0 on left and (example) 1:23:12 on the right.

When you look at the vido file, it might say 977mb, but shows a zero when I try to play it.

I have even tried to reinstall the videos that won't work, but it doesn't fix the problem.

Do you have another suggestion?

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Cassidy007
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I think your files are corrupted, try the original

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kookie66
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They are the originals. They work fine through bluray players (via the USB port), on my Galaxy Note 10+, on PC, etc. I only seem to be having a problem on my tablet

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Cassidy007
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1- When was your last Tab S4 update ?

Only thing i'd do is a Wipe cache partirtion :
Wipe cache partition: Samsung Galaxy Tab S4

Learn how to wipe the Samsung Galaxy Tab S4 using the hardware keys. If the device is not working correctly, you may need to master reset it and also clear the cache partition. These two resets clear different parts of the device storage. Unlike a master reset, wiping the cache partition does not delete your personal data
 
Wipe cache partition

Turn off the device.

Press and hold the Volume Up key, then press and hold the Power key.

When the Samsung Galaxy Tab S4 logo screen displays, release only the Power key

When the Android logo displays, release all keys.

Wait while 'Installing system update' shows for about 30 - 60 seconds before the Android system recovery menu options appear.

Press the Volume Down key several times key to highlight 'wipe cache partition.'

Press Power button to select.

Press the Volume down key until 'Yes' is highlighted.

Press Power button to select and start the cache partition wipe.

When the cache partition wipe is complete, 'Reboot system now' is highlighted.

Press the Power key to restart the device.
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kookie66
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What is wierd is they work fine when I irst put them on tablet.

Because I check them right after I put them on, but a few minutes later, they won't play.

The VLC triangle just goes round and round.

My tablet is brand new.

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Cassidy007
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@kookie66  can you share a video with me on Google Drive or One drive ? I'll check it on my device ...

I'd like then Moderator @AntS  give us his idea, i just advertise him...

 

 

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kookie66
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I have put The Mummy on my Google drive. To get to it.... Let me know what happens for you.

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Cassidy007
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@kookie66 

 

Please, go to your file in Google Drive, click on the 3 little dots,  share the file and give me the link...Please don't give your email, go erase it..Screenshot_20191012-213808_Drive.jpgScreenshot_20191012-213815_Drive.jpg20191012_215026.jpg

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kookie66
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what do I put in the line of email or name to send it (share it) to?

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Cassidy007
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@kookie66 

It will be something like " Share it with people that got the link"

You have to share the file and give us the link to access to it.
I try to translate in English but not sure of exact terms

Step 1Step 1Step 2Step 2Step 3Step 3Step 4Step 4

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Cassidy007
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Hi @kookie66 , i don't know why but your movie just play in the video player . It don't play in VLC and that is surprising me...Video playerVideo playerVideo player versionVideo player version

kookie66
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As I stated before, it plays fine on PC wth VLC (or any other player), through the USB port on my tv, or Bluray player.

But, on the tablet or cell phone, it starts playing fine and a few minutes later, it won't play.

I am confused.  I just don't understand why this is happening.  They played fine on my old Samsung Tab A tablet.

It doesn't always play with the built in video player either.

Do you think you can figure out why this is happening?

I really appreciate the help you have given me.

AntS
Moderator
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Hmmm... :thinking-face:

 

Just to clarify: @Cassidy007 , when you play a video that @kookie66 has sent you, it only plays in your tablet's stock video player but will not play at all in the VLC app on your tablet?

 

Also, I found this oddity about granting storage permission or uninstalling updates on Google+: https://blog.fonepaw.com/cant-play-videos-android.html 


Cassidy007
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@AntS Just to clarify: @Cassidy007 , when you play a video that @kookie66 has sent you, it only plays in your tablet's stock video player but will not play at all in the VLC app on your tablet?

Right, this is why i asked you

 

 

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kookie66
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It is my tablet we are talking about.

One of the problems is that, when I download a video onto the tablet, sometimes it plays right at first, but after an hour or a day, it won't play, again.

What is the probelm?

I never had this kind of problem with my Galaxy Tab A, so why am Ihaving such a problem with this Galaxy Tab S4?

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Cassidy007
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@kookie66 

 

Samething  on my side, works OK on my Tab A 2016 but not on the Tab S4 since the last update. 

 

 

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AntS
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It's definitely a weird one. I'm assuming it's happening in Safe Mode too?

 

If so - and it's only a guess - but it may be some kind of DRM issue in relation to the newer firmware version for the media playback for some files. (Codecs and the like shouldn't be the problem if the files are being converted and/or using VLC; and if other media of the same file types are playing fine on the device.)

 

I know that both you @kookie66 and @Cassidy007 are based in North America, but if you're able, it may be worth sending an error report with log files via the Members app  immediately after it happens so your local software teams can more closely analyse the issue. Or perhaps visit your nearest Samsung Support centre to see what diagnostic info they can get. 


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