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How do you set up the e-sim in Galaxy Tab S6 Lite (LTE)??

(Topic created on: 16-01-2021 03:56 PM)
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Annamu
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Help! Please! I am in the UK, just received my tablet and e-sim QR code from ee today, trying to set it up but there doesn't  appear to be any option to set up an e-sim in the settings even though the product page says it only supports e-sim... however there is a sim card slot in the tablet and the guidance only talks about setting up an actual physical sim card...

I've now spoken to  both EE and Samsung about this both saying it is for the other to help with. The Samsung chat person didn't  seem to have a clue what they were talking about - firstly they said e-sim wasn't supported on this tablet and then when I sent them a screenshot of the Samsung product page stating that it only supports E-sim they backtracked and just told me to contact my network provider...ee just keep saying to go to set up e-sim in connection settings which doesn't actually  exist! Confused.com

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Pugs1957
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The device doesn't support an e-sim.
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Annamu
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Why on earth does it say it on the product page then?20210116_151030.jpg

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Pugs1957
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Annamu
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Thank you, you have been more informative than both Samsung and ee put together! Guess I should call ee up and cancel this e-sim contract I've got myself in...

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