search icon
Close

What are you looking for?

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Original topic:

HDR netflix

(Topic created on: 20-08-2023 10:10 PM)
dsss
Voyager
Options

‎20-08-2023 03:19 PM in 

Tab s9 ultra is showing L3 certification on Netflix and unable to play hdr. Anyway to fix it??
0 Likes
8 REPLIES 8
GusB
Big Cheese
Options

‎20-08-2023 03:36 PM in 

Try uninstalling/reinstalling app. I've had this before
0 Likes
dsss
Voyager
Options

‎20-08-2023 03:39 PM in 

Done it but didn't work
0 Likes
JAMES4578
Samsung Members Star ★★
Options

‎20-08-2023 06:18 PM in 

@dsss  Tap Netflix profile and app Settings,scroll to Diagnostics and tap Playback Specification.  Next to Widevine do you have an option to change to L1?

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .

0 Likes
dsss
Voyager
Options

‎20-08-2023 06:21 PM in 

Nooo
0 Likes
noisytwit
Explorer
Options

‎20-08-2023 10:10 PM - last edited ‎20-08-2023 10:13 PM

I just checked ou my S23U and it's the same. L3 with SD playback and no HDR.... Strange.

Update: cache & app data clear, signed back in and all sorted.
dsss
Voyager
Options

‎20-08-2023 10:31 PM in 

Let me try
0 Likes
dsss
Voyager
Options

‎20-08-2023 11:20 PM in 

It didn't work
0 Likes
MadalinK
Troubleshooter
Options

‎21-08-2023 11:16 PM in 

Oh my gosh. Thank you!!

I just checked on my S23 Ultra and it also showed SD and no HDR. So I cleared cache and data, reinstalled it and all is ok now. 👌🏻





Current phone : Samsung Galaxy Note 10+ 5G 512GB