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Original topic:

Getting compensation from Samsung

(Topic created on: 21-05-2019 05:15 PM)
JuneS2
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Tablets

I recently took my tablet in for repair as it had a faulty battery. Samsung ended up completely breaking it. I was told it was unrepairable and I would be offered a replacement or a refund. As the tablet was 5 or 6 years old I did not have the original paperwork so could not confirm how much I paid for it or where it was bought. After 10 days Samsung finally offered me £80. I consider this insulting. I was further told that I would not be offered any compensation for the inconvenience caused by Samsung. Has anyone out there had any similar experience, or can anyone offer advice as to how I should proceed as I have no intention of letting Samsung get away with this. Thanks.

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