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Original topic:

Galaxy TabPro S overheating

(Topic created on: 07-05-2018 02:22 AM)
Fsalt
First Poster
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Tablets

I have my tablet for more than a year without problems. 

Today, without a reason  the top right corner is overheated and the screen shut down.

It's not even on the charger and continues to be extremely hot.

 

22 REPLIES 22
UK_Deano
First Poster
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I have exactly the same issue!

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CarlH
Moderator
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Hi @UK_Deano and @Fsalt. Can you both confirm which version of Windows you're currently running? Have you been using the original charger that came supplied with the Tab?  Were you using any particular app or program at the time? 

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UK_Deano
First Poster
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@CarlH  Thanks for your quick reply.  I am running Windows 10 Pro Version 1803 (Build 17134.1).  Normally using Facebook on Chrome can cause this, but when I upgraded to the latest version of Windows this week, the Tab shutdown 4 times due to a thermal event while installing.  Also I use Virtual DJ, and the tab has overheated a few times.  It gets very hot on the back right corner, then just shuts down.

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CarlH
Moderator
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Thanks @UK_Deano. Have you tried running in Safe Mode? This link will provide you with the details on how to do this. 

Sab369
Apprentice
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Hi, I just got the same problem. I have the tab about a year now. I use Windows 10 and only original supply. I didn't run any App or program when it happened. Where there any advise what to do?

Thanks 

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BandOfBrothers
Superuser II
Superuser II
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The device will be covered by a 24 Month Manufacturing Warranty as long as the device has not been dropped or water has got into the device. 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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AFerraraLAC
Apprentice
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Hi, I just got the same problem. Any news?? I have tried also changing the battery but no improves come... Thanks

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Sab369
Apprentice
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I had to bring it to the Samsung service and they fixed it within the warranty. But they didn't say what it was.

AFerraraLAC
Apprentice
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Thanks! I tried as you suggested...
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