17-02-2019 09:43 PM
I am unable to get into my tablet after leaving it on charge. The unlock requires a PIN and biometrics are unavailable until next time. I enter my PIN and it just takes me back to the lock screen. It looks like the PIN unlock is crashing.
Because the PIN unlock doesn't work I can't reboot or shut down either.
How can I get around this? The battery is at 100% so it'll be over week before it runs out.
Solved! Go to Solution.
19-11-2020 03:33 PM
19-11-2020 09:09 PM
worst comes to worst, you could do a hard reset, but you will loose your data if its not backed up!
28-12-2020 08:57 PM
Your tip has helped me to resolve my tablet issue too (unable to login since this morning). Many many thanks!
16-01-2021 11:25 AM
Same on my Tab A - power & volume down reboot has fixed it. Caused by changing my unlock pin and unlock settings.. tablet kept accepting old and new pins then got stuck in a loop on the unlock screen with the old pin.
19-03-2021 03:47 AM
What an absolute nightmare of owning this first Samsung tablet. I have only owned this for a week and came across this problem, no matter what I have tried, I cannot get pass the lock screen. This seems to be a widely known issue across Samsung's tablet, yet nothing is done about.
I have tried to do the remote unlocking using the FindMyDevice service, a good idea, but my tablet was not set up for this.
Anyway, just want to add my experience for a Samsung Tab S7 (SM-T870) with the recent updated Android 11 OneUI3.1. I have tried the suggestion here (Power + Vol Down), then (Power + Vol Up), spent hours and just could not get it to work. Then I have spotted a comment in a Youtube video that you need to plug in the USB cable to your computer (not sure if the charger will work also), and voila, now I can get into Recovery mode. It's still a major PITA that I need to reset my device to by-pass the lock screen.
This new tablet almost went out of the window. Samsung, you need to sort your act together!!!
25-03-2021 01:28 PM
Mine has locked me out with a password I never out on it. The reboot isn't working.
25-03-2021 01:33 PM
Have you tried to connect your USB cable into computer as I have mentioned in my post? I had exactly same problem, followed the instruction to reboot, but it would simply just go back to the lock screen again.
In the end, found a comment from a YouTube video who said to plug in the USB cable which I did, and I was able to go into Recovery mode. Note, I did a factory reset, which I couldn't do without the plugged in cable. Give that a try and see?!?
25-03-2021 07:03 PM
Thanks so very much! I was trying for hours and this finally worked!
16-01-2022 08:19 PM
I had the exact same issue! Thanks to all who posted here!!
22-08-2022 05:48 PM
I have a Samsung Galaxy Tab 6 that is completely locked. I have tried everything but nothing seems to work. The same screen comes up asking for a password with 4 characters and a letter. Tried a soft reboot, a hard reboot, letting the battery drain which took about a week but nothing happens. Have you come up with a password to solve this problem since so many people has had this problem. Rebooting works for some but not all.