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galaxy tab s9 ultra : ”software update" setting is greyed out

(Topic created on: 14-09-2023 04:26 PM)
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Papy0
Journeyman
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I recently purchased a Samsung Galaxy tab S9 ultra.

It works fine ... however the "software update" setting is greyed out.

This never happened on my older Samsung galaxy tablets s4 or s7+.

What can I do to reactivate this very important setting?

5 REPLIES 5
Daz73r
Helping Hand
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Try a factory reset
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Papy0
Journeyman
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Daz73r, Thanks for the suggestion.

I was hoping for a less radical solution, but I’ll keep it mind as a last resort.

JAMES4578
Samsung Members Star ★★
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@Papy0  Have you tried resetting the Network Connections  (General Management-Reset), safe Mode  (to determine if 3rd party app is causing issue )  https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

Another idea before a Factory Reset  is to the wipe the cache partition, this deletes temporary files but keeps Data intact. 

1. Turn off the device.
2. May need to connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release all three keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Papy0
Journeyman
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James4578, thanks for your suggestions.

Being a bit tired this evening, l’ll give them a try tomorrow, hopefully my brain will be well rested.

 

Papy0
Journeyman
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Solved (it was caused by a bloatware disabling app, now uninstalled)

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