Galaxy tab s8 ultra delay

[Dazza71]

I purchased a galaxy tab s8 ultra 256gb on the 22nd march to be told it was getting delivered on the 24th March.Now I'm being told it will be delivered on the 6th of April which is not what I expected as this was to be a present which is the 30th march.I understand about stock shortage which is fine but if I go onto the Samsung website and try to reorder again it gives me the opportunity to purchase next day delivery and are in stock.I don't have the money to reorder from elsewhere because if I cancel the order I won't get the refund for 3-5 days but the same money was taken out of my account within seconds how does that work customer service is shocking.

[Obsydian]

Very annoying was in the same boat as you, then it turned up Friday.

[Dazza71]

Hope it arrives before the 30th are you happy with your product in the short time you've had it. 

[Ankit Kumar]

Same situation 😭

[DarkBahamut]

I ordered the same model on the 11th Feb and that hasn't even turned up yet. I'd say you'd have no hope of it turning up, but Samsung don't seem to fulfil orders in any sort of order so it's impossible to know when you'll get anything.

That said, for as much as I don't want to see anyones order delayed, I'm going to be pretty pissed off if people who ordered 6 weeks after me are getting them first!

[Dazza71]

I'm going to look further into it I'll get stuck into them on twitter and find a direct email for the ceo if I have to.Have you seen there feedback on trustpilot there products are great shame there customer service is a shambles.

[Yousif Azimi]

I have ordered mine on 14th February, and still hasnt shipped. I haven't even gotten a sms or any update, I had to call them and even they couldn't gove me a definite date.

I dont know how samsung process orders, but if u got before me and other who have been waiting since release, I would be p****d actually.

[Dazza71]

Hi I have a preparing dispatch on my order now but have looked into it and some people have had a preparing dispatch for a weeks.Samsung customer service has got to be the worst in the world for such a massive company.

[Dazza71 · Accepted solution]

Update I ended up cancelling my order which they were offering me £480 for my s7+ then I reordered with an offer of £560 for my s7+ I paid £3.99 for next day delivery to see what happened.I didn't get next day delivery but got an email from dpd to say my order will be delivered on Monday before 10am.