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Original topic:

Galaxy Tab s7 screen keeps going black

(Topic created on: 28/01/21 05:56)
Amy30
First Poster
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Tablets

I've had my tablet for about 2 weeks and its great but the last few times I've used it for a while, the screen keeps going black. I then have to click the lock button multiple times in order for the lock screen to turn on. My screen time out is set to 30 mins so its not that, I have the safe location on so it should stay unlocked when in my house so its not that. I also have smart stay on but it doesn't seem to help.

 

So yeah. Any ideas? Is it simply a defect in my tablet or is it a settings thing?

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blueberry_cheesecake
Troubleshooter
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hello @Amy30 

 

try changing timeout to 10 minutes then restart the tablet

 

let's see the result 😉

 

 


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blueberry cheesecake so delicious
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FlyingKiwi
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@Amy30 I think the telling thing here is that you say this has only been happening the last few times that you've used the tablet and not from scratch so I doubt this is due to a fault inherent in the device. Try to think what changes that you may have made leading up to this problem eg new apps installed, configuration changes applied, many tabs left open within your browser and not closed when the browser is closed etc.

If the worst comes to the worst, there's always a factory data reset as an option and that will restore it to its native state (minus any customisations such as additional software installed). You will also lose any locally stored data thats not externally backed up so a factory data reset is usually considered to be the nuclear option of last resort, that said with a very new device, its often the quickest and easiest approach. Let us know how testing the screen time out at 10 mins goes!
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Amy30
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  Changing the screen time out to 10 minutes helped right up until yesterday where it started to do it again and I hadn't even been using it for that long. It feels like the screen is timing out after like 30 seconds whilst I'm physically tapping on the screen. I may have to try a factory reset...

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FlyingKiwi
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If you do factory data reset it and it works perfectly in its native state (test it before loading any extra apps etc), it'd then be worth doing a progressive install an app and test, install an app and test process to try and weed out whats provoking this issue. Are there many apps loaded at the time when this problem occurs and do you have lots of tabs loaded up within your browser gobbling up memory? If so it'd be worth selecting 'close all' to see if that makes a difference.
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