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Original topic:

Galaxy Tab S5e HDR Support?

(Topic created on: 21/06/19 17:07)
Chrisbazz
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Is the S5e supposed to support HDR? Playback doesn't work in any video player like it does on the S4. Very strange that a device with the same screen does not support it. 

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AndrewL
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Which media player are you using to play the files? Do you get any error messages when you attempt to play them? Have you played the MKV file on another platform without issue? I recommend looking for available updates for the relevant media player via the Galaxy Apps store to address any existing compatibility issues, or maybe checking out a reputable third party app to see if this helps.

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AndrewL
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@Chrisbazz: The Tab S5e does indeed support HDR playback, therefore it may be that the tablet does not support the file type of the video. With this in mind please ensure that the video you are attempting to play is in one of the following formats:

MP4, M4V, 3GP, 3G2, WMV, ASF, AVI, FLV, MKV, WEBM

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Chrisbazz
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@AndrewL wrote:
@Chrisbazz: The Tab S5e does indeed support HDR playback, therefore it may be that the tablet does not support the file type of the video. With this in mind please ensure that the video you are attempting to play is in one of the following formats:

MP4, M4V, 3GP, 3G2, WMV, ASF, AVI, FLV, MKV, WEBM


@AndrewL thanks for the reply. I am indeed trying to play an MKV file with no luck.

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Chrisbazz
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The files play in HDR on my tab s4. I was hoping to replace it with this lighter/thinner model.
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AndrewL
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Which media player are you using to play the files? Do you get any error messages when you attempt to play them? Have you played the MKV file on another platform without issue? I recommend looking for available updates for the relevant media player via the Galaxy Apps store to address any existing compatibility issues, or maybe checking out a reputable third party app to see if this helps.

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Chrisbazz
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I've tried playing them via Plex, Default Video player, VLC, MX Player etc. They all work fine in the tab s4 but on the s5e colors are washed out in HDR videos.
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Chrisbazz
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@AndrewL wrote:
Which media player are you using to play the files? Do you get any error messages when you attempt to play them? Have you played the MKV file on another platform without issue? I recommend looking for available updates for the relevant media player via the Galaxy Apps store to address any existing compatibility issues, or maybe checking out a reputable third party app to see if this helps.

I am not sure how I clicked solution lol. It is strange that the tab s3 and s4 support hdr but this tablet doesn't seem to.

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AndrewL
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@Chrisbazz. I have looked into this further for you and have discovered that, while the display supports HDR as per the specs, there is no HDR support in apps. Apologies for any confusion caused.

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Chrisbazz
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It's quite strange. I hope it's fixed with a software update as the hardware should clearly support it. I am debating whether I should keep the s5e for the small form factor or return it and keep my tab s4. Thank you for your help!
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monsthamo
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Hi,

 

I’m considering to get a s5e, but I’m bothered by a lack of hdr support. 

 

May i know if this is a software issue? Is an update coming or is it fixed already?

 

The screen is the selling point of this tab and not able to do hdr is making it useless.