26-11-2018 09:16 PM - last edited 26-11-2018 11:17 PM
My mum's tab s2 is just over a year old and has started a reboot loop since September. I clear the hidden cache and it will be okay for a couple of days but the n it plays starts rebooting again. When it reboots the battery power can suddenly drop from 25% to 3% in a second. Does anyone have any other suggestions as I don't think it is right that I should be having to do this all the time. Also I'm concerned that it might be battery issue. Thank you.
04-12-2018 12:22 PM - last edited 04-12-2018 12:23 PM
04-12-2018 04:38 PM
Everything up to date but haven't tried in safe mode. It seems to happen once a week and after I clear the cached data it's okay for a week. I was just concerned it was battery as she has poor vision and has it very bright. Will try safe mode next. Thank you for replying.
04-12-2018 05:34 PM
09-12-2018 08:19 PM
Tab didn't reboot in safe mode. I'm assuming that this is pointing to an installed app issue..maybe?
09-12-2018 08:43 PM
Have you tried doing this a few times, @Nja123?
09-12-2018 09:04 PM
No but will try it again when problem re-occurs. As I just cleared out the cache it will probably be another week before it happens.
19-05-2019 11:07 AM
Just wanted to update incase anyone else suffers with reboot loop. It turns out that my Mum was turning off the tab 2 every time she had finished with it. I asked her to stop shutting it down every time and guess what reboot loop has stopped.
10-06-2020 03:14 PM
18-06-2022 01:50 PM
Mine does exactly the same thing. I only turn it off, when I'm not going to use it for a while. If the battery is below 25%, it loops on and off, when I turn it on again. Its bloody irritating.