Galaxy Tab A7 4G does not accept Gmail account

[xet7]

Hi,

Galaxy Tab A7 4G does not accept Gmail account. I did factory reset, it asks for some previous Gmail account password, and it does not accept any of those 3 Gmail accounts I tried, so making initial setup is not possible at all. It is possible to login to those Gmail accounts on laptop with webbrowser, but not with Galaxy Tab A7 LTE. Is it possible to get this tablet working in any way? Tablet was bought one year ago from shop, at shop they did not know how to get tablet accept some Gmail account.

[Pugs1957]

You need to know the original owner's log in details to do anything with the Tab. There is no workaround

[xet7]

It is one year old tablet. It did not accept any password that owner has. Can it be sent to Samsung for a replacement?

[TessM · Accepted solution]

Hey @xet7 ,

you can take this to one of our Support Centres to get this removed. To do this you will need a proof of purchase. Find your local one from here: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/