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Galaxy Tab A6

(Topic created on: 09-08-2017 09:09 PM)
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alanhudecova
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BandOfBrothers
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Can you elaborate a little please @alanhudecova :smiling-face:


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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alanhudecova
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I left my galaxy tab A on whilst I attended a short meeting. On my return it must have timed out. When I tried to open the home screen there was a little lock and underneath it asked me to swipe to unlock. I did this , however it then asked for a password, for which I nave no idea what it is. It won't power off or open up? There isn't even an option to reset password?!
Any ideas ?
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TracyR
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Hey @alanhudecova!

 

Did you Tab have a screen lock on it before your meeting?

 

Do  you have Find My Mobile set up? If you head HERE you can log in with your Samsung Account and remotley unlock your tablet. This will remove any screen locks and you'll be able to set up a new one. 

 

:womanhappy:


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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alanhudecova
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I tried that- no joy!

i tried Samsung live chat - useless. Kept disconnecting chat and having to re-enter info every time!!

even locked my tablet with a pin, hopefully by trying to use the pin to unlock it- no joy.

does anybody know IF there's  a universal password to unlock screen?

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AntS
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@alanhudecova: Any joy using your Google account (as per Bades1978's post here or Google/Android's Find My Device)?

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alanhudecova
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No.tried. Can't find device?
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