10-05-2021 06:12 PM in
I have had this Tablet since new and it has worked flawlessy. But last week, and I can't remember whether there was an update or not, but Google now keeps closing and dumps me at the home screen. Everything else works fine.
I have done all the suggestions I could find, clear cache, check for failed update, checked if there were any more updates to do, etc. Nothing works! I even disabled Chrome as someone suggested.
Since then I have done 2 factory resets and not added back any of the apps I originally had on the tablet. I have allowed it to complete the mandatory updates, yet Google still crashes! I am pretty computer savy, I run a 6 PC network and build my own PCs, yet this has me foxed.
Any advice or help would be gratefully recieved.
18-05-2021 06:39 AM in
Thank you for your advice, I will do as you suggest and see if it works.
I am however a little disappointed that no one from Samsung even bothered to offer a solution.
Nevertheless I really appreciated you taking the time to reply.
18-05-2021 09:39 AM - last edited 18-05-2021 09:39 AM
18-05-2021 03:40 PM in
Yes, I've gone that route before with the Microsoft team and also the BT support group. "Have you tried switching it off and on again?".... Really!!!!
That's why I generally use the forums, because the members are usually better informed and certainly more knowledgeable.
I have disabled Google and my wife is testing it as I write. To be honest it's her tablet, I'm just the support person... 🙂
I think the main problem is, these products have so much Samsung and Google junk on them that you can't remove, (unless you re-flash the firmware) that over time things get screwed up.
Anyway once again thanks for your time.