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Original topic:

Fingerprint not working

(Topic created on: 09-12-2016 10:05 AM)
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Shezza
First Poster
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HI there.

 

I updated my Samsung Tab S, changed unlock to fingerprint and after the update changed to Marshmallow  it now refuses to recognise not only my fingerprint but also my backup password. I cant get into my tablet now. Is there anyway to reset it completely? 

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Solution
JessL
Voyager
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Hi Shezza!

 

Does your Tab S prompt you to sign in using your Samsung or Google account?

 

You can Reset your Tab by turning it off and pressing and holding the Volume Up + Home + Power button at the same time and releasing them when the Samsung logo appears.

Scroll down to 'wipe data/factory reset' using the Volume down button, then press the Power button to confirm.

 

We'd like to remind you that this will delete all your data and any personalised Settings.

 

Please like this post if it helped you! :cathappy:

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Solution
JessL
Voyager
Options

Hi Shezza!

 

Does your Tab S prompt you to sign in using your Samsung or Google account?

 

You can Reset your Tab by turning it off and pressing and holding the Volume Up + Home + Power button at the same time and releasing them when the Samsung logo appears.

Scroll down to 'wipe data/factory reset' using the Volume down button, then press the Power button to confirm.

 

We'd like to remind you that this will delete all your data and any personalised Settings.

 

Please like this post if it helped you! :cathappy:

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