Emails disappearing

[Nuts]

Hi,

Can anyone help? Some while ago, my Samsung Tab A ceased to show emails older than two weeks! so...

1. How can i see them (on the Tab, I know I can go to the relevant web sites or my computer but I want to see older emails on my tab too)

2. How do I insure in future, all emails are shown.

Really appreciate your help ... Thanks and stay safe

Neil

[Ksmy89 · Accepted solution]

Are you using the Samsung email app? If so, you need to go into the settings of the app, then into the settings of the email account you have added and change 'email sync period' to all time.

[Nuts]

You are a genius ... I spent ages trying to find this in overall settings, the app settings and various other lost roads but you hit the nail on the head. Thank you sooooo much 😎👍

[nalag46]

Hi, I have the same problem but changing the sync period to all-time still does not make any difference. I have two email accounts. A Google account or my default, works without any problems both on sending and receiving, the second account with TalkTalk however, does send and receive as it is configured correctly, but once my emails land on Inbox and switch the phone off, the next time round they have all disappeared and they are not to be found in any of the folders. I cannot save or keep them anywhere, why?

[TessM]

Hi @nalag46 ,

I have found this post from your email provider where another user has a similar issue, please do check this here to see if that help: https://community.talktalk.co.uk/t5/Email/Emails-disappeared/td-p/2286964

[Mary108]

I have am old sanding S9 and I have the email app that came with the phone. I cant seem to find the change to all the time option with this phone. Help please 🙏 

[Mary108]

Omg I just found it by your suggestion. Thanks 😊 

[Members_afI29bj]

Thank you! Was really finding that frustrating.