Cashback

[Awesomechick]

I tried to claim the cashback on the s10 fe+ I bought however, the website did not ask about my bank details. Can anyone clarify why this is.

[Fiona26]

Check your claim details: 

Re-read the terms and conditions of the promotion to understand the claim process and if your bank details are requested at a later stage. 

Verify the cashback method: 

Confirm whether you are claiming directly from Samsung or via a third-party cashback website or app, as this will determine how you are paid. 

Contact support: 

If you are unsure about the process, contact the support or help section of the Samsung Promotions website or the retailer where you purchased the device to clarify. 

[ChrisP88]

@Awesomechick Hi! Welcome to the Community!

Did you manage to complete the form in the link below?

https://samsungoffers.claims/walletcashbackuk

If so, have you recieved an email confirming this was successful? 

[ChrisP88]

If it has been accepted, the reward will be sent by email within thirty (30) days of Claim Validation to the email address provided. I hope this helps clarify things for you.

[Awesomechick]

Yes. I completed the form 3x for 3 separate items, and none of them asked for my bank details.

The shopping website says cash back, but after applying, the email says I took part in Samsung Wallet cashback, which is quite deceitful because in the past, I've actually received cash into my bank account when the promoted as cashback. I expected cashback, not a virtual card, that I would be forced to spend eventually.

They should clarify the type of cashback right from the beginning

[ChrisP88]

I can completely understand your concerns, absolutely.

If you do need support with this claim, you can reach our dedicated promotion team at septembercashback@samsungoffers.claims or by phone on 0333 070 5916.

[Dave_123]

Not the exact same issue, but I can find the claim website for this offer I am still within my 30 day claim period any help would be appreciated, thanks.

[Awesomechick]

What did you buy? I may be able to find the specific link for you.

[Members_S8eNerX]

This deal wasn’t cashback to your bank. They will send you a pre paid Mastercard with your cashback amount on that card