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Cant reset my Tab S2

(Topic created on: 25-04-2020 09:57 AM)
673 Views
GreenSweeper77
Apprentice
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I am wanting to do a factory reset on my Tab S2 and when it gets to the point where i sign into my account to verify its me it then sends me a verification code to my phone which I put in and after putting in the two step verificaiton code It just reloads to the same screen telling me I will recieve a two step verification code and another code is sent to my phone. This keeps happening untill it says somthing along the lines of too many codes have been sent. I initially tried to reset it like a week ago and just now tried again but before trying this time I verified that bothy my Tab S2 and my S20 Ultra are both using the same time zones which they are and still have the same issue. 

10 REPLIES 10
SSLONDON
First Poster
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Exactly the same problem. My phone and S2 tablet kept telling me my samsung session had expired, and that I needed to log in again. This started occurring about 5 days ago. When I try to log in, I go through the same rigmarole that Greensweeper describes, including unsuccessfully trying to turn off 2-step verification via web. 

The issue seems to be with my Samsung tablet, as I can enter my account using my mobile internet after successfully going through two-step verification on there.

I get the impression that waiting on a proper solution via this community might be futile so if someone from Samsung could just provide me with a free/ normal rate number to speak to an account specialist to get this fixed, I'd be very grateful.