Cannot claim Disney+ offer for my S8 Tablet tablet despite getting an email reminding me to claim?

[Adam_Davey]

I recently bought a Tablet S8 direct from the Samsung store and it is registered under My products page under my account with the serial number etc.

I received an email a while ago saying there was an offer available via Samsung Boost to claim a Disney+ subscription. However, at the time it had me going round in a loop trying to claim it and I eventually gave up as the links I was being directed to were not working.

I received another email today reminding me to claim the 6 month Disney+ offer (which inclines me to think the offer is definitely still valid and I haven't missed a time frame or anything). The T&C's section of the email even says that it only includes S23 family device, S22 family device and Tab S8 family device, which I'm assuming the Tab S8 should be included in (unless it is only the S8+ & the S8 Ultra, which it doesn't state)

I have tried through Chrome, Samsung Internet, clearing the cache on both browsers, signing in with my email and with my device and I have tried using both mobile & desktop site and still nothing.

I have been able to claim codes for other offers such as the Youtube Premium & the Google Play, yet nothing for Disney+. Has anyone else had this issue, and if so, have you found a work around/fix?

Thanks in advance.

[ady67]

Yes I am having the same problem, even spoke to customer service 3 times with no joy have now given up

[keith30]

I had that last year for my S22ultra and my tabS8ultra and I never managed to claim the free offer so give up. I think they should pull that service and give us codes for something different. They have known for many times about the problems for Samsung customers claiming but you never get anywhere with them.

[DaveA1]

Just so you know, it does work. Last year I enjoyed 12 months of Disney+ with my S22 Ultra which expired a couple of months ago. Recently I got a Tab S8+ and am now enjoying another 6 months of Disney+. I claimed from each device respectively after signing into Boost by email, i.e. don't sign in on an S22 to claim your Tab S8 offer.

[suttyon1]

I bought the samsung s23 ultra and got the Disney channel for 6 months also it gave me the code for redeeming the YouTube channel for 4 months too 😉