03-10-2021 12:30 PM
Dear support
I Received the Epic Boost email on the 16th of September.
When going through the steps (signing into my Samsung account etc) I get to the redeem button.
It clearly mentioned 4 months, but when it opens the Youtube app, it only has a 2-month offer.
I did check for other posts before this one, but there were no answers.
Please could you assist?
Thanks
Andre
03-10-2021 04:33 PM
@AB2016: I'm sorry to hear that you're experiencing this issue. As an alternative approach can you try accessing the claim site on a desktop browser, and scanning the QR code via the link below to see if you have any more success?
Claim 4 Months YouTube Premium Fold 3 Offer | Samsung UK
03-10-2021 09:00 PM
06-10-2021 05:10 PM
07-10-2021 09:55 AM
I'm having the same issue, even though I scanned the QR code
11-10-2021 09:23 AM
23-10-2021 11:03 AM
27-10-2021 07:58 AM
No one at Samsung seems able to help with this issue, so many posts about it.
I have cleared cache, cleared history, got no add blockers and consistently it says not available in the UK! OR I get stuck in a loop of being told to sign in to my Samsung account when already signed in!
27-10-2021 09:01 AM
30-10-2021 12:46 PM
Hi all!
As well as trying to refresh the page etc., could you please try the following - Go into Settings > Connections > Mobile Networks > toggle off VOLTE. Also, please turn off VPNs and Adblockers too!
Let us know if this helps!