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Original topic:

Auto shutdown on Tab A

(Topic created on: 07-06-2020 01:18 AM)
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Suzannejames
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Hi, I have a Galaxy Tab A abt 3 years old, very recently when the battery gets to approx 30%, the screen flickers and Tab shutsdown, all power is list and I have to recharge. I've tried safe mode and dactory reset yet prob still exists. Am I fighting a loosing battle? Any ideas would be very welcome - thanks Community

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AndrewL
Moderator
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@Suzannejames: Please can you confirm the model number and current Android version on the Tab A, found in Settings > About Device? If you charge the tablet to 100% and use it as you would normally, how long does the battery last on average?
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Suzannejames
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Hi AndrewL,

 

The device details are:

Model no SM-T550

ANDROUD version 7.1.1

Samsung exp ver 8.5

Does this help?

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