@personistaken: I'm sorry to hear that you have experienced this issue. If you would like to arrange for the tablet to be inspected by an engineer then please reach out to our Help Desk on 0333 000 0333, or via Facebook or Twitter, and an advisor will be on hand to make the necessary arrangements for you. Quotations can only be issued by an engineer as part of the inspection process, however you will be contacted with any related costs prior to the service going ahead.
@personistaken: You can reach us on Twitter @SamsungUK
Parts may need to be replaced as part of the repair process, however these will be genuine Samsung parts, so you don't need to worry about any loss of specs.