reset

[a810]

Hi i ve problem with wifi of my samsung tv. I do the reset from settings and now i cannot configure all features related to wifi because when i start the search the tv does not find anything (before reset i don t have any problem). In this forum i read that the tv changes autonomosly settings related to wifi. how i can restore it? i read about the secret menu and also there is a reset option i have to do the reset in the secret menu? this may cause problems?my country is Italy which settings should have wifi? region 4? wifi vendor qca? thank you

[Riccardo_F]

Hi @a810,

welcome to Italian Samsung Community!

That menù is reserved to our technical support, so you can contact them. Here all contacts:

https://www.samsung.com/it/support/contact/#contactinfo

Have a nice day!

[a810]

the warranty is expired so i don't think i can contact them

[Andrea_C]

Hi a810,

regardless of whether the TV is under warranty or not, our support network remains available.

That said, which model of tv do you own?

When you scan networks, does the television see the various networks or, instead, are they not returned to the screen?

Give me more details. Have a good evening!

[a810]

Hi Andrea,

the model is QE43LS3AAUXZT,no the tv doesn't see the networks it starts the scan stay some minutes in the resaerch and return to the search area.

Thank you Andrea

[Jessica_A]

Hi @a810,

thank you for your kind feedback.

To determine the nature of the inconvenience, I need to figure out if you’ve reset your TV or Wi-Fi connections.

Here are the steps:

To reset the TV, you must do this:

In case you have not performed any of these steps, could you try?

Rest at your disposal.

Have a good day.

[a810]

Hi Jessica, thank you for your reply..i try both the reset but nothing i continue to not find any network when i do the research...

[a810]

During these days i try the solution find on internet: I enter in the secret menù the settings were all correct but i save them, then i modify my region and close the tv when i turn on all channels are deleted but i do not the research i modify again the settings in the secret menù in the initial one and the wifi correctly works!I search channels and everything seems ok. But after a day again the tv cannot find any network!!It is the worst tv i've ever buy...there is a way to solve the problem definitely?

[Andrea_C]

Hi a810,

It will be necessary a technical deepening through our customer service operators. Contact us using one of the direct assistance channels listed here: https:///www.samsung.com/it/support/contact/

Have a good day!