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Original topic:

Why is SmartThings UK customer support so bad?

(Topic created on: a month ago)
RobM
First Poster
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Smart Home

A warning to anyone whose SmartThings socket develops a fault. The customer service is extremely slow and poor. I reported my socket not working in February and the issue still hasn't been resolved. They say they are going to do things and it doesn't happen. Been waiting for a replacement since 30 March.

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2 REPLIES 2
strawberry cake
Hotshot
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Smart Home

@RobM 

 

hello

is this the link you used?

https://support.smartthings.com/hc/en-gb

 

from where did you order the socket?

normally returns policy is with the retailer,

did you contact the seller already for replacement option?

😉


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

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RobM
First Poster
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Smart Home

I contacted SmartThings via email support. I am following their instructions. They promised a replacement after I sent them the faulty one.

Have now tried main Samung support, just get fobbed off. Stuck in a loop.

Now they have said they don't send out replacements, whilst on the same day co-incidentally SmartThings support apologise (again) and  say they are waiting for stock (what really, for 4 months?)

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