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SmartThings Intruder notifications

(Topic created on: 26-09-2020 11:36 PM)
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jwre
Student
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Hi, am using SmartThings with movement detectors and recently updated from the Samsung classic to the latest SmartThings app. Since then i am receiving intruder alert notifications on motion even when the system is disarmed. Would really appreciate some help to solve. Thank you very much. Kind regards Johnathan
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AndrewL
Moderator
Moderator
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@jwre: Sorry to hear that you're experiencing this issue. In order to progress your query please reach out to our dedicated SmartThings Support Team via the link below, where an advisor will be able to look into this further for you. 

 

https://support.smartthings.com/hc/en-gb

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jwre
Student
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Thank you for your message Andrew. I have emailed the SmartThings Support Team on 17th Sept and to date not received any response. Please advise. Thank you Johmathan
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