26-09-2020 11:36 PM
27-09-2020 12:04 PM
@jwre: Sorry to hear that you're experiencing this issue. In order to progress your query please reach out to our dedicated SmartThings Support Team via the link below, where an advisor will be able to look into this further for you.
https://support.smartthings.com/hc/en-gb
28-09-2020 12:29 AM