Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Smartthings app issue

(Topic created on: 10-01-2022 03:11 PM)
Members_05FMiGD
First Poster
Options
Smart Home

After a recent update of my Samsung S21 Ultra, the Smartthings app with Vodafone V-Home Service has developed an issue.

The V-Homne monitor allows me to 'Arm away', 'Arm stay' and 'Disarm'

In 'Arm away' mode a 'Monitoring Active' view shows 'Armed away' option on, but, the 'V-Home Alarm Assistant (we'll contact you to let you know about alarms you haven't dismissed yet' slider option does not work.

Selecting the slider, throws out the app to the main display showing 'Monitoring active' but the notify option is not active.

As this is an app issue, Vodafone cannot assist further.

Help as the security provided is useless if one cannot be advised by the 'monitoring team' at Vodafone if there is an intrusion. It is easy to overlook a notification on your mobile which is received as normal.

Help!

0 Likes
1 REPLY 1
xSteveuk
Maestro
Options
Smart Home
Hi,
Perhaps when on the app
Click on the three horizontal lines
And select contact
To report the issue you are having with the os update
0 Likes