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Original topic:

Smart home or SmartThings .. This is the problem !

(Topic created on: 16/06/19 13:37)
MARCO-66
Explorer
Options
Smart Home

Hi

 

Phone LG with Android 8.1.

Now the Smart home app warn me that I must use the SmartThings app

But the play store warn me that the SmartThings is not compatible .. What should I do ?

 

Thanks

 

Marco 

4 REPLIES 4
AndrewL
Moderator
Moderator
Options
Smart Home
@MARCO-66: Which LG device are you trying to install the app on? Please be aware that the device must have a minimum of 2GB of RAM, however it does state on the Play Store download page that some mobile devices may not be supported. Do you have access to another mobile device that you can try to see if the issue persists?

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MARCO-66
Explorer
Options
Smart Home

Thanks for the replay Andrewl

 

Model is LG K8 (LG-m200n) with "only" 1,5 GBytes of RAM ... so this should be the reason for the incompatibility.

Anyway I found that, when the Smart Home APP warn me about the fact that I should use SmartThings, I can choose between Cancel and OK, if I choose Cancel I can continue to use, how long I don't know yet, the Smart Home APP...

 

 

 

 

 

 

AndrewL
Moderator
Moderator
Options
Smart Home
No problem, @MARCO-66.

If you should require further support then I recommend contacting the dedicated SmartThings Support Team via the link below, where an advisor will be able to assist you further.

https://support.smartthings.com/hc/en-gb

Darius-Cirstea
Apprentice
Options
Smart Home

Hi!

The best answer is that you should change your phone with a Google Pixel phone, Iphone, or the most recommended Samsung!

If your phone is not compatible, you have nothing to make friends with!

🤗

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