Server/network error

[ZachF]

Hi

i have the Samsung WiFi kit MIM-H03 hooked up to my multi split system. It has been working well for the past 3 months. 

This morning I tried to access the AC to change the schedule and can’t access the unit. After logging me in the app constantly connects to the unit for a few seconds and then says the unit is offline. Every few seconds it switches back and forth between connected and offline. When I try to access the unit I get a message “network or server error- try again later”. My house WiFi is working fine and I even performed a reset to the WiFi kit- no change. Any ideas or solutions?

[SaudA]

Hi @ZachF

I'd advise you to get in touch with our dedicated Smart Things Team. They will be able to carry out advanced troubleshooting. You can contact them via this link: https://support.smartthings.com/hc/en-gb