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Original topic:

Join Bulb

(Topic created on: 11/01/20 19:01)
Explorer
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Screenshot_20200111-174633_Samsung Members.jpg

Joined bulb yet had nothing from Samsung smartthings to claim my offer anyone else have this issue with Samsung smartthings  ?I followed step by stepI followed step by step

 

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@BirrBoy68: Did you sign up to Bulb via the link on the SmartThings website?

https://join.bulb.co.uk/?partner=smartthings

If you haven't received your redemption code via email, please can you check your spam/junk folder to see if it has been filtered here in error?

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Yes I used that link when I signed up to Bulb energy but nothing and I always look in spam folder before I delete any emails 

👍

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WOW received email followed link paid my £1 received 15/1/20 all set up working perfectly

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22 REPLIES 22
Solution
Moderator
Moderator
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@BirrBoy68: Did you sign up to Bulb via the link on the SmartThings website?

https://join.bulb.co.uk/?partner=smartthings

If you haven't received your redemption code via email, please can you check your spam/junk folder to see if it has been filtered here in error?

View solution in context

Solution
Explorer
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Smart Home

Yes I used that link when I signed up to Bulb energy but nothing and I always look in spam folder before I delete any emails 

👍

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Solution
Explorer
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WOW received email followed link paid my £1 received 15/1/20 all set up working perfectly

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Observer
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How did u connect your hub to wifi? No instruction in smart things app

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Explorer
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Hi

1 Plug hub into router with ethernet cable 

2 Plug power supply in and plug into mains

3 Open smartthings app

4 Click the + button top right

5 Devices 

6 By brand

7 Smartthings 

8 WiFi/hub

9 Hub details found under the hub

THEN FOLLOW ON SCREEN PROMPTS

Or look at link below 

 

https://support.smartthings.com/hc/en-us/categories/200384040-Hubs

Observer
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I did scan to register but no prompts
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Explorer
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@Clarebaird 

Did you get it sorted out  ?

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I have made the switch via the link shown in my s9+ . Still after 3 weeks, I haven't received the code for SmartThings hub. Whome to contact ?
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I contacted Samsung UK via website and explained to them what I have done and was passed to the smartthings team and they replied to me and sent me the code to claim the £1 offer 👍