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[BirrBoy68]

Joined bulb yet had nothing from Samsung smartthings to claim my offer anyone else have this issue with Samsung smartthings  ?I followed step by step

[AndrewL · Accepted solution]

@BirrBoy68: Did you sign up to Bulb via the link on the SmartThings website?

https://join.bulb.co.uk/?partner=smartthings

If you haven't received your redemption code via email, please can you check your spam/junk folder to see if it has been filtered here in error?

[BirrBoy68 · Accepted solution]

Yes I used that link when I signed up to Bulb energy but nothing and I always look in spam folder before I delete any emails 

👍

[BirrBoy68 · Accepted solution]

WOW received email followed link paid my £1 received 15/1/20 all set up working perfectly

[Clarebaird]

How did u connect your hub to wifi? No instruction in smart things app

[BirrBoy68]

Hi

1 Plug hub into router with ethernet cable 

2 Plug power supply in and plug into mains

3 Open smartthings app

4 Click the + button top right

5 Devices 

6 By brand

7 Smartthings 

8 WiFi/hub

9 Hub details found under the hub

THEN FOLLOW ON SCREEN PROMPTS

Or look at link below 

https://support.smartthings.com/hc/en-us/categories/200384040-Hubs

[Clarebaird]

I did scan to register but no prompts

[BirrBoy68]

@Clarebaird 

Did you get it sorted out  ?

[Sandeepsingh]

I have made the switch via the link shown in my s9+ . Still after 3 weeks, I haven't received the code for SmartThings hub. Whome to contact ?

[BirrBoy68]

I contacted Samsung UK via website and explained to them what I have done and was passed to the smartthings team and they replied to me and sent me the code to claim the £1 offer 👍