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Family Hub Refrigerator

(Topic created on: 19-11-2018 12:19 PM)
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saschaputz
First Poster
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I have the Samsung Family Hub refrigerator / freezer since last week.

Now it works with SmartThings.

But unfortunately I can not link the Family Hub and create a profile.

I do not receive the SMS I would receive.

Whats the porblem

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4 REPLIES 4
AndrewL
Moderator
Moderator
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@saschaputz: For further assistance I recommend contacting the dedicated SmartThings Team via the following link where an advisor will be able to assist you further. https://support.smartthings.com/hc/en-gb.
saschaputz
First Poster
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I have no problems with SmartThings.

The problem is de Samsung Family Hub app.

I cannot register on the refrigerator my Profile ID to use the Samsung Family Hub app.

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Flamenco
Apprentice
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I have the same problem - the SMS verification code never arrives.

I posted in the topic - https://eu.community.samsung.com/t5/Home-Appliances/Unable-to-connect-to-internet-fridge/m-p/795878

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AJ18
First Poster
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Likewise writing to watchdog in the morning as the service and response has been terrible
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