Bluetooth problem

[LEROTTHAGAYE]

My Bluetooth is not connected to speaker or smart phone what's problem 

[Glenntech]

Have they been connected before?
Is the smartspeaker new?
Have you been able to put the speaker into Bluetooth pairing OK?

You don't say what the phone is or the speaker.
Quite often, the speakers require you to download an app to access the speaker features.

If its been connected before, have you tried forgetting the Bluetooth connection and re-pairing them

[LEROTTHAGAYE]

The phone is samsung A71 only my phone is not working to my speaker and I tried my colleague phone all is working with this speaker the speaker is not new
Speaker name is panasonic

[Ventor]

@LEROTTHAGAYE Hello, first go to Samsung members/Help/Diagnostics and perform the Bluetooth test. If it indicates that it is correct, perform Reset network settings. Go to settings / General management / Reset and reset the network settings. You will not lose data personal, but you have to reconfigure the wireless connections. Greetings.